Privacy policy
Last updated: June 29, 2026
Elsyn operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Elsyn is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and displaying advertisements for products or services on the Services or other websites.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping experience, detect and investigate fraudulent or unlawful activities, protect public safety, and secure our Services.
Communicating with You
We use your personal information to provide customer support, respond to inquiries, provide effective services, and maintain our relationship with you.
Legal Reasons
We use your personal information to comply with applicable laws, respond to legal requests, participate in legal proceedings, enforce our policies, and protect our rights, users, and Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- With Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, fulfillment, shipping, cloud storage, analytics, and customer support.
- With business and marketing partners for advertising and promotional activities.
- When you request or consent to disclosure, including for shipping services or social media integrations.
- With affiliates or entities within our corporate group.
- In connection with a merger, acquisition, bankruptcy, or similar business transaction.
- To comply with legal obligations, enforce policies, or protect the rights and safety of our Services and users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services.
Information submitted through the Services may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.
To help protect, grow, and improve our business, we may use Shopify enhanced features that incorporate information from your interactions with our store, other merchants, and Shopify.
To learn more about how Shopify uses your personal information and your available rights, please visit Shopify's Consumer Privacy Policy and Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties. We are not responsible for the privacy, security, or content of third-party websites and encourage you to review their privacy policies before providing personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so that we can delete such information.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are completely secure, and we cannot guarantee absolute security.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information only as long as necessary to provide Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights:
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right to Data Portability
- Right to Opt Out of Sale or Sharing for Targeted Advertising
- Right to Restrict Processing
- Right to Withdraw Consent, where applicable
You may exercise these rights through the Services or by contacting us using the information provided below.
We will not discriminate against you for exercising your privacy rights.
We may verify your identity before processing requests and may require additional information where permitted by applicable law.
Complaints
If you have concerns regarding our processing of your personal information, please contact us using the information below.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
Where required, we rely on recognized transfer mechanisms, including Standard Contractual Clauses or equivalent safeguards, to protect personal information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.
Any updates will be posted on this page, and the "Last updated" date will be revised accordingly.
Contact
Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, please contact us using the information below.
Store Name: Elsyn
Legal Representative: Joshua Montgomery
Email: admin@elsyn.shop
Phone: +1 469-731-7321
Business Address:
614 Tarryall Dr
Dallas, Texas 75224
United States